Townends Woking performed outstandingly throughout the extensive judging period which focused on customer service levels.
The British Property Awards provide agents throughout the UK with an invaluable opportunity to compare the service that they provide against the service provided by their local, regional and national competition.
During the judging process, mystery shops were conducted and included many aspects of customer service covering 25 points of criteria. Marks for timely staff to customer introductions, approachable demeanour, solid local knowledge and expertise were high on the list for the Woking team.
“I am immensely proud of the team in Woking. Their commitment to customer care is always at the forefront of everything they do and to see this recognised by winning the British Property Award for best agent in Woking is testament to the hard work they put in every day on behalf of their customers and clients. The team has gone from strength to strength and no doubt that this recognition will enforce why they continue to be so successful in their town”, says Regional Director, Hannah Richardson.
Agents that go the extra mile and give outstanding levels of customer service are rewarded with the accolade which acts as a beacon to highlight these attributes and set the standards within their local marketplace. Townends Estate Agents Woking have also been shortlisted for several other national awards which will be announced early next year.
Contact the team to experience their award winning customer service for yourself.